Subscription and bays
Openhood is priced on bays, not on how many people log in. You can invite your whole team at no extra cost, because what you pay reflects your workshop's capacity, not how many people log in.
What you pay
Independent pricing is for Australian-hosted Openhood, billed to your organisation. Prices are GST-inclusive.
- The base subscription is $149/m and includes up to 2 active bays.
- Each extra active bay is $49/m on top of the base.
- Billing starts after your 14-day free trial. There is no charge during the trial.
Bays, not users
Add as many service advisors, technicians, and detailers as you like. Team members never change your subscription price.
Committed bays vs active bays
Two bay counts matter, and they are kept separate on purpose.
- Committed bays are your billing quantity. This is what your subscription price is based on.
- Active bays are the operational bays you have set up in the product.
Editing your operational bays does not silently change your bill. If your active bays climb above your committed count, Openhood prompts you to review billing rather than charging you automatically.
Wash is not a billable bay. Wash stays on as a workshop offering and My Jobs queue work. It does not create a bay named Wash Bay on your subscription.
A bay change is a deliberate step
Changing your committed bay count is a billing change. When you choose a lower count on a single-site workshop, Openhood auto-selects the last bays to leave at renewal and shows their names and the leave date before you confirm. Adding bays applies immediately with proration.
During your trial, before billing starts, bay changes work differently: both adding and removing bays take effect immediately, there is no charge, and the confirm screen shows the monthly price that starts when your trial ends. Bays with scheduled work still cannot be removed until that work is moved.
Pending bay retirement
When a bay is scheduled to leave at renewal, Bay View shows a warning countdown on that bay (for example Ends 12 Aug). The bay stays active until renewal so you keep the capacity you already paid for. You cannot place new work onto a bay that is leaving.
Your trial
The default motion for new workshops is a 14-day card-backed trial. You add your payment details up front so you can see your subscription, but you are not charged until the trial ends. Openhood never stores raw card details. Your card is held by Stripe.
Invited pilot partners may instead start on a 90-day no-card pilot arranged directly with Openhood. If that applies to you, your onboarding skips card entry.
Managing your subscription
Billing lives in Settings and is owner-only. From there you can see your status, plan, committed bays, current monthly price, and recent invoices, and open the Stripe billing portal to update your card.