Glossary
The words Openhood uses, in plain terms. The chips shown here are the live product components, so they always match what is on your screen.
Work records
- Repair order: the live record of one workshop visit. It holds the customer, vehicle, work, and every step from arrival to handover.
Repair order statuses, in lifecycle order
Booked InWork In ProgressLead ReviewAdvisor ReviewWaiting ApprovalAdditional WorkWaiting PartsReady for PickupPicked Up
- Job card: a unit of work inside a repair order. A repair order can have several job cards, each with its own tasks.
Job card statuses
QueuedIn ProgressIn ReviewSent BackApproved
- Task: a single piece of work on a job card, with labour time and parts.
How tasks read on a job card (live components)
Not startedIn progressPausedUnable to completeComplete
Inspections
- Inspection: a checklist run against a template, where technicians record findings, severity, and evidence.
- Finding: something an inspection turns up. A finding can become a quote recommendation and later be marked resolved.
- Severity: how urgent a finding is. The same coloured squares appear on inspection items, findings, and customer reports.
Severity scale
GoodMonitorEarly RepairCriticalN/A
Money
- Quote: priced work sent to the customer for approval. A sent quote is locked to what the customer saw.
Quote statuses
DraftSentViewedApprovedPartially ApprovedDeclinedExpired
- Invoice: your record of sale for the approved work. The full report is a separate document.
People and places
- Role: what a team member can see and do. A technician with lead duties carries the LEAD badge.
Team roles
OwnerAdminAdvisorTechnicianLeadDetailer
- Bay: a physical work space. Your subscription is based on your active bays.
- Intake authorisation: the customer's agreement at drop-off, captured by text or QR code.
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