Create your first repair order

A repair order is the live record of one visit. It holds the customer, the vehicle, the work, and every step from arrival to handover.

  1. Press the + next to the heading on Diary, Active Jobs, Arrivals, or All Jobs. It opens the New Booking form shown below.
  2. Match an existing customer and vehicle, or create new ones. Registration and customer name are required.
  3. Add the services the customer has booked. You can adjust these later.
  4. Save. The repair order opens in the Booked In status.
First name
Last name
Mobile
Email
Registration
Make
Model
Year
Colour
VIN
Odometer (km)
Booking dateToday
Due in
Due out
Booking notes
Labour
Fixed
$0.00
Quote TotalINC Tax
Discount
$0.00
The booking form: customer, vehicle, services, due in and due out

Customers do not log in

Customers never need an account. They receive a text message with a secure link to approve quotes and follow progress.

Processing an arrival

When the vehicle arrives, open the repair order and press Arrive. Openhood walks you through confirming the booking, capturing any new concerns, and issuing the intake authorisation by text or QR code. You can also defer authorisation and resolve it later.

Next step
Run an inspectionBuild and send a quote